Operating Entity: Melbourne Building Products Pty Ltd
ABN: 67 661 544 040
Effective Date: 20 June 2026
By accessing, browsing, creating an account, ordering, or purchasing goods from Melbourne Building Products Pty Ltd (“the Company”, “we”, “us”, or “our”) via our e-commerce platform, trade portal, or physical in-store commercial trade desks, you (“the Customer”, “the Account Holder”, or “the Builder”) explicitly acknowledge that you have read, understood, and agreed to be bound by these comprehensive Master Terms & Conditions.
The Company strictly reserves all rights to amend, update, alter, modify, or replace these Terms and Conditions, alongside any sub-policies contained herein, at any time without prior written notice. The version published on our online platform at the exact timestamp of your order submission or in-store commercial payment transaction will govern that specific transaction.
This contract is governed by and construed in accordance with the laws of the State of Victoria, Australia. All parties irrevocably submit to the exclusive jurisdiction of the courts of Victoria and any federal courts competent to hear appeals therefrom.
If any clause, sub-clause, provision, or sentence within this master policy is found to be void, illegal, invalid, or unenforceable by a court of competent jurisdiction or regulatory body, that specific provision shall be severed, and the remaining sections of these Terms and Conditions shall continue in full force and effect.
To the maximum extent permitted under Australian law and the Australian Consumer Law (ACL), the Company’s liability for any breach of a contractual condition, statutory guarantee, or commercial warranty is strictly limited, at the Company’s absolute discretion, to the replacement of the goods, the supply of equivalent goods, or the provision of store credit.
The receipt of an electronic order confirmation, automated summary, or verbal quotes does not constitute a legally binding acceptance of an order by the Company. A binding commercial contract is only formed when:
The customer's funds have cleared fully in our banking system.
A formal, serialized Tax Invoice is generated and dispatched by our administrative systems.
We treat all submitted orders as distinct, separate commercial transactions. Orders cannot be retroactively merged, combined, or consolidated to reduce freight charges, adjust trade tier parameters, or alter restocking parameters.
All products sold under retail, trade, or builder profiles are meant strictly for direct end-use, trade installation, or project execution by the buying entity. Unauthorized distribution, commercial resale arbitrage, or public marketplace listing of our product lines without formal corporate approval is strictly prohibited.
In the event that a product is mistakenly listed at an incorrect price, with erroneous technical dimensions, or with incorrect stock availability metrics due to a technical glitch, system desynchronization, or human clerical error, the Company explicitly reserves the right to cancel, refuse, or revoke any orders placed for said items. This applies regardless of whether the order has been paid for or an invoice issued. If payment has cleared, a full refund of the exact paid amount will be returned to the original payment channel.
The Company warrants that all electrical lights, extraction fans, tapware, shower systems, LED mirrors, basins, sinks, bathtubs, and associated plumbing fixtures sold by us comply fully with Australian and New Zealand regulatory frameworks, including the WaterMark certification scheme and WELS efficiency standards where legally mandated.
All product images, digital renders, lifestyle photographs, videos, and specifications featured across our online channels, printed catalogs, or showroom point-of-sale displays are purely illustrative guidelines. Minor variations in surface finishes, metallic coloring, timber grain, glass reflectivity, and ceramic glazing may occur within normal manufacturing tolerances.
It is the sole responsibility of the customer, contractor, or builder to verify all structural dimensions, rough-in measurements, plumbing configurations, and electrical capacities on-site prior to installing or modifying cabinetry, tiling, or walls. The Company accepts zero liability for building delays, remediation expenses, or alterations arising from minor deviations in product specifications.
All price listings across our platforms are stated in Australian Dollars (AUD) and are strictly inclusive of the 10% Goods and Services Tax (GST) as mandated under Australian tax law.
Payment must be executed via our verified, secure credit/debit card processing gateways (Visa, Mastercard, American Express), direct Electronic Funds Transfer (EFT), or via pre-approved trade account finance structures. We strictly reject personal cheques, business cheques, and unverified third-party promissory notes.
To safeguard corporate assets and prevent digital identity theft, the Company utilizes automated algorithmic fraud screening mechanisms. We explicitly reserve the right to cancel any order, freeze any account, or withhold dispatch if a transaction flags as a high security risk, exhibits mismatched IP-billing locations, or shows unauthorized card use.
Melbourne Building Products operates an independent commercial pricing model. We do not offer a price-match guarantee, we do not beat competitor quotes, and we do not match historical promotional values under any circumstances. All trade pricing adjustments are strictly internal and determined solely by account tier volume metrics.
Our Click & Collect service is strictly limited to, and available exclusively at, our Melbourne warehouse depot locations.
To maximize warehouse operational efficiency, ensure site safety, and minimize customer waiting times, all collections must be scheduled in advance using our official booking system link.
If you arrive at our depot facility without an active, confirmed booking slot, you may experience significantly prolonged waiting times. For highly bulky, oversized, or multi-carton orders, same-day pickup cannot be guaranteed for unscheduled arrivals, and collection may be deferred until later that same day or the following business day.
Step 1: Order Placement: Complete your purchase and payment online via our website. Collection processing will not commence until your transaction has been successfully finalized and funds have completely cleared.
Step 2: Wait for Email Confirmation: Await your official “Pickup Instruction Email”. This administrative notice is typically sent within 24 business hours and contains your designated pickup warehouse address, operational hours, and your mandatory booking schedule link.
Step 3: Schedule Your Time Slot: Use the unique booking link provided in your instruction email to select your preferred pickup date and specific arrival time slot. This step allows our warehouse team to safely pick, consolidate, and stage your goods prior to your arrival.
Step 4: Head to the Depot: Arrive at the designated Melbourne warehouse location at your scheduled time. To secure release of the goods, you MUST bring and present:
Your original Order Confirmation / Pickup Instruction Email (Digital or Printed).
A valid Government-issued personal Photo ID (e.g., Australian Driver's License or Passport) matching the order details.
Step 5: Collection Execution: Follow all posted onsite signage and staff traffic instructions to contact our warehouse dispatch desk. Provide your order number and personal ID. Staff will locate your pre-staged order and transfer it directly to the designated loading zone.
Step 6: On-Site Order Verification: Before departing our facility grounds, the customer or their authorized agent must thoroughly inspect all boxes and items against their order documentation. Pay strict attention to the product SKU / Model Number and exact quantities.
Important: While this inspection is crucial to ensure order accuracy and rectify discrepancies before leaving, it does not limit, restrict, or override your statutory rights under the Australian Consumer Law (ACL) regarding any hidden manufacturing faults or latent defects subsequently discovered.
Orders placed BEFORE 11:00 AM AEST on a standard business day: Available for pickup starting from the next business day (subject to receiving your Pickup Instruction Email and securing a confirmed booking slot).
Orders placed AFTER 11:00 AM AEST on a standard business day: Require one additional business day for administrative processing and warehouse picking loops.
You are requested to physically collect your finalized order within 5 business days of receiving your initial Pickup Instruction Email.
Late Collection & Order Cancellation Policy: If you encounter unexpected project delays and cannot meet this timeline, you must contact our dispatch team immediately. Items left uncollected after 5 business days without communication may be un-picked and returned to general stock, resulting in the cancellation of the contract. Where an order is cancelled due to persistent non-collection, the Company reserves the right to retain a 20% restocking and storage administrative fee from the refunded amount to cover actual administrative and inventory holding costs incurred, subject to the consumer guarantees under the ACL.
The Australian Consumer Law does not legally mandate refunds or exchanges for change-of-mind purchases. As a highly restricted commercial courtesy, the Company enforces an iron-clad framework governing voluntary change-of-mind requests:
Click & Collect & In-Store Pickups:
Strictly Zero Change-of-Mind Exceptions. There is an absolute prohibition on change-of-mind returns, exchanges, or store credits for any orders fulfilled via our Melbourne Click & Collect depots, warehouse collections, or physical in-store trade desk pickups. Once goods are collected and depart the Company's facility grounds, the transaction is final and non-reversible.
Online Orders Delivered via Freight:
For orders placed online and dispatched via third-party freight or in-house fleet networks directly to a delivery address, a change-of-mind claim is subject to a strict time-bound window:
The 48-Hour Mandate: The return request must be formally lodged via written email to our administrative desk at melbournebuildingproducts@gmail.com within exactly 48 hours of the physical timestamp of delivery as recorded by the courier tracking network. Any request lodged after this 48-hour window will be rejected instantly and automatically.
Product Pristine Condition: Goods must be completely unused, uninstalled, un-assembled, free of any structural modifications, and housed in their immaculate, original, undamaged packaging with all internal protective inserts and manuals intact.
Any voluntary online change-of-mind return accepted by the Company is subject to a mandatory 20% restocking and administrative fee. This fee will be deducted directly from any resulting credit or refund amount.
The following item categories are strictly excluded from change-of-mind returns, exchanges, or store credits under any circumstances, regardless of the purchase channel:
Custom-made or special-order products ordered specifically for a client project.
Products cut to size, altered, or customized at the customer's request.
Toilet seats and associated hygiene-sensitive items if the outer plastic shrink-wrap or cardboard packaging has been unsealed or broken.
Clearance, floor stock, discontinued lines, or explicitly marked "As-Is" warehouse sale items.
If a customer requests a voluntary cancellation of a standard order prior to dispatch but after administrative processing, a 20% administrative cancellation fee applies to cover merchant processing expenses and inventory locking costs. Once an order enters the physical warehouse pick-and-pack stream or is handed to a freight carrier, cancellation is strictly prohibited.
For any approved online change-of-mind return lodged within the valid 48-hour window, the customer retains full legal ownership and responsibility for securing and financing the return freight. The goods remain at the customer's sole risk until they arrive safely at our designated warehouse and pass a physical quality control audit.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In the event of a minor product failure or technical defect as defined under the ACL criteria, the customer explicitly acknowledges that the Company retains the absolute right to choose the specific remedy. The Company may elect to:
Provide a replacement part or component.
Provide a full replacement of the identical product.
Issue a targeted store account credit.
Refunds for minor defects are strictly at the absolute discretion of the Company.
If a product suffers a verified major failure as defined under the ACL framework, the customer may choose between a direct replacement of the item, an equivalent store account credit, or a refund applied to the original payment source.
No warranty claim, return assessment, or statutory ACL remedy will be considered or processed without the presentation of a valid, authentic Tax Invoice issued directly by Melbourne Building Products Pty Ltd.
All plumbing, electrical, and structural items sold by the Company must be installed strictly by a fully qualified, licensed, and registered Australian tradesperson. This includes tapware, shower mixers, bathtubs, sinks, basins, LED mirrors, extraction fans, and lighting systems.
To initiate a product defect claim under a statutory or voluntary warranty framework, the customer must submit the following items via email to melbournebuildingproducts@gmail.com:
The original Melbourne Building Products Tax Invoice.
Clear, high-definition photographic and video evidence detailing the nature of the alleged defect or operational failure.
The full legal name, business trade name, and active state-issued license registration number of the qualified tradesperson who performed the installation.
A formal compliance certificate or official invoice issued by the installing tradesperson detailing the work performed.
Failure to provide these items will result in the immediate rejection of the claim.
The Company reserves the right to request a physical inspection of any installed item at the project site by an authorized Company representative or independent inspector prior to approving any product remedies. If access is refused by the customer, builder, or property owner, the claim is void.
Melbourne Building Products Pty Ltd does not cover, pay for, reimburse, or accept financial liability for any plumbing labor, electrical labor, carpentry labor, secondary installation costs, removal expenses, re-installation fees, call-out charges, trade service costs, or third-party repair bills under any circumstances whatsoever.
This absolute commercial exclusion of labor liability covers all product categories and applies across all customer tiers—including retail cash customers, standard Trade Account holders, and licensed Builder Account holders.
This limitation applies explicitly across all standard product lines, premium lines, and extended warranty lifecycles. If an item is determined to be faulty, the Company’s legal and commercial obligation outside of a major failure under the ACL is confined strictly to providing a replacement product or providing necessary replacement parts.
We accept zero liability for auxiliary or consequential costs resulting from a product defect, including structural alterations, tiling modifications, plastering, cabinetry removals, floor restorations, or business interruption losses suffered by contractors or property owners, except where explicitly required under the ACL for a major failure.
The standard contractual warranties and Extended Voluntary Warranties (collectively referred to as "Voluntary Warranties") set forth by the Company operate entirely as separate, supplementary commercial guarantees. They apply strictly in addition to, and do not intend to modify, exclude, or restrict, any non-excludable statutory rights available to consumers under the Competition and Consumer Act 2010 (Cth). Outside of a verified statutory Major Failure, any remedy or parts allocation provided under these windows shall be governed strictly by these corporate terms, operational exclusions, and liability limitations.
All tapware and mixing units distributed by the Company are strictly classified under two distinct, non-transferable structural tiers:
| Contractual Feature | STANDARD WARRANTY TIER(Default Classification) | PREMIUM WARRANTY TIER(Designated Premium Ranges Only) |
| Voluntary Coverage Window | 1-Year from original tax invoice date. | 3-Years from original tax invoice date. |
| Product Eligibility Criteria | Applies to standard kitchen mixers, multi-piece tapware sets, and auxiliary tap fittings. | CRITICAL MANDATE: Item must be explicitly categorized under our official "Premium Products" catalog line at check-out. Standard items are permanently barred from this tier. |
| Component Coverage Scope | Covers replacement of the mixer body casting, internal components, or mechanical structural flaws. | Covers replacement of the mixer body casting, internal ceramic disc cartridges, or mechanical components against structural failure or casting leaks. |
| Wear & Tear Indemnity | Strictly Excluded. Zero coverage for surface scratches, daily scuffs, or cosmetic degradation. | Strictly Excluded. Zero coverage for superficial surface scratches, finish fading, or daily operational wear. |
| Labor Allocation Protocol | Zero (0) Labor Coverage. Strict Parts-Only framework. | Zero (0) Labor Coverage. Strict Parts-Only framework. |
| Third-Party Trade Billing | Not Covered. Independent trade invoices are rejected instantly. | Not Covered. Independent trade invoices are rejected instantly. |
Premium Pull-Out Sink Mixers & Premium Mixers (Premium Product Tier): Subject to the strict product cataloging rule above, the Company warrants these premium fixtures against manufacturing leaks, casting splits, and internal cartridge failures for a period of 3 years (Parts Only; Zero Labor Coverage).
Standard Kitchen Mixers & Tapware Sets (Standard Product Tier): This tier encompasses all standard kitchen mixers, multi-piece assemblies, three-piece sets, wall sets, or basin sets. Jumper valves, ceramic disc spindles, the mixer body, auxiliary components, decorative trims, flanges, and internal seals carry a strict 1-year parts-only policy from the original tax invoice date.
Standard Accessories & Fittings: Voluntary Warranty Period: 1-Year Replacement Product or Parts. Covers structural flaws or manufacturing degradation. Does not cover superficial surface scratches, finish tarnishing from abrasive chemical cleansers, or standard operational wear and tear.
Solid Surface Basins & Vanity Tops: Voluntary Warranty Period: 1-Year Replacement Product. Covers inherent material cracking, structural splitting, or casting defects identified within 1 year of the original invoice date. This warranty strictly excludes surface chips, localized impacts, thermal shock fractures, or chemical discoloration occurring post-delivery. Items must be thoroughly inspected before installation; the Company will not cover trade fees or structural costs to remove, rip out, or reinstall a joined vanity top under any circumstances.
Concrete Basins: Voluntary Warranty Period: 1-Year Replacement Product. Covers structural flaws, manufacturing imperfections, or inherent casting defects surfacing within 1 year.
Aesthetic & Material Disclaimer: Due to the organic nature of raw building materials, concrete products naturally feature minor surface pitting, micro air bubbles, and tonal variations. These characteristics are organic aesthetic markers and are not legally classified as manufacturing defects. Excludes impact cracks, chips, and surface staining caused by acidic, dye-heavy, or harsh chemical cleaners.
Standard Baths (Bath Shell): Voluntary Warranty Period: 1-Year Replacement Product. Covers the structural integrity of the bath shell against inherent cracking, material splitting, or manufacturing degradation identified within 1 year of the invoice date. This warranty strictly excludes surface chips, scratches, impact damage, or discoloration caused by abrasive chemical cleaners post-delivery. Units must be thoroughly inspected before installation; the Company will not cover trade call-out fees or construction costs to remove or replace an installed bath shell.
Spa Tubs (Electrical Components): Voluntary Warranty Period: 1-Year Replacement for Electrical Parts. Covers the replacement of faulty electrical components, pumps, jets, or internal wiring elements due to verified manufacturing defects. This electrical warranty is strictly conditional upon the product being installed and connected by a licensed electrician and a licensed plumber.
Regular In-Wall Shower Mixers (Standard Product): Voluntary Warranty Period: 1-Year Replacement Parts Only; Zero (0) Labor Coverage. Covers the replacement of the mixer body, ceramic disc cartridge, or internal mechanical components against casting failure or structural leaks for up to 1 year from the original tax invoice date.
Premium In-Wall Shower Mixers (Premium Product Tier): Voluntary Warranty Period: 5-Year Replacement Parts Only; Zero (0) Labor Coverage. Covers the replacement of internal cartridges and mechanical mixer components against inherent manufacturing defects for up to 5 years from the original tax invoice date.
Stainless Steel / Brass Shower Heads & Hand Showers: 1-Year Replacement Product or Parts.
Shower Outlet Fittings (Wall Arms, Droppers, Elbows, Rails): 1-Year Replacement Product or Parts.
Shower Heads & Hand Showers (ABS Componentry): 1-Year Replacement Product or Parts.
Accessories & Spare Parts: 1-Year Replacement Product or Parts.
Flexible Hoses: 1-Year Replacement Parts. Exclusions: This warranty strictly excludes kinks, twists, or burst lines caused by water pressure spikes exceeding maximum Australian plumbing standards (500 kPa). Line strainers and pressure-limiting valves must be utilized where main line pressure exceeds statutory maximums.
Ceramic Toilet Pans (Wall Faced, Floor Pans, & Wall Hung Pans): Voluntary Warranty Period: 1-Year Replacement Product or Parts. Covers the structural integrity of the ceramic pan against manufacturing cracks or glazing defects for up to 1 year.
Explicit Component Exclusions: This coverage strictly excludes toilet seats, inlet/outlet valves, push-button assemblies, links, flush pipes, and other internal mechanisms. These moving or wearable components are governed strictly by the standalone 1-year terms outlined below.
In-Wall Cisterns & Push Plates: 1-Year Replacement Product. Covers the structural integrity of the tank housing and the cosmetic finish of the mechanical push plates.
Valves, Internal Cistern Mechanisms, Accessories & Parts: Voluntary Warranty Period: 1-Year Replacement Parts Only; Zero (0) Labor Coverage. Covers the replacement of faulty inlet/outlet valves, flushing mechanisms, and internal cistern componentry against manufacturing defects within the first 12 months from the original tax invoice date.
Soft-Close Toilet Seats: 1-Year Replacement Parts. Exclusions apply for physical breakage, seat yellowing due to chemical cleansers, or hinges forced down manually.
Standard Mirrors & Mirrors with Demister Functions: 1-Year Replacement Product. Covers silvering degradation, edge de-silvering, or unexpected backing separation. For demister models, this includes internal heating element failure.
LED Mirrors with Demister Functions: 1-Year Replacement Product. Covers the internal LED strip lighting, integrated transformer units, and demister pad functionality against inherent electronic failure.
Mirrored Cabinets: 1-Year Replacement Product. Covers the structural assembly of the cabinet body, carcass rigidity, and the mechanical functionality of internal soft-close door hinges. Swelling, warping, or delamination caused by continuous water pooling or inadequate bathroom ventilation is strictly excluded from voluntary coverage.
Heated Towel Ladders: 2-Year Replacement Product or Parts. Electrical connection elements must be integrated by a licensed electrician, or the voluntary warranty will be void.
Floor Grates, Bottle Traps & Wastes: 1-Year Replacement Product or Parts. Casting leaks, thread stripping, or mechanism failure (such as pop-up waste springs) are covered. Surface tarnishing or peeling of electroplated, PVD, or painted finishes caused by abrasive scouring pads or harsh bleach-based tile cleaners is completely excluded.
Standard Sinkware (Standard Product Tier): 1-Year Replacement Product. Covers the primary structural integrity of the sink body against manufacturing splits or seam separation.
Granite Sinks: 3-Year Replacement Product. Covers inherent material defects, structural cracking, or unprovoked splitting of the granite composite matrix. Units must be thoroughly inspected for pre-existing chips or hairline transit fractures before installation commences.
Honeycomb Sink Covers: 1-Year Replacement Product. Covers structural weld degradation or manufacturing warping of the honeycomb cover assembly.
This Extended Warranty constitutes a separate commercial guarantee provided exclusively to designated eligible products where an extended coverage tier has been formally granted, purchased, or authorized in writing by the Company.
To the maximum extent permitted by Australian law, all coverage provided under an Extended Warranty tier is executed on an absolute Parts-Only or Product-Replacement basis. The Company’s financial obligation under an extended commercial framework is strictly limited to supplying a functional replacement component or equivalent replacement unit free of charge.
Under no circumstances whatsoever will Melbourne Building Products Pty Ltd cover, subsidize, pay for, or accept financial liability for any labor expenses, independent trade invoices, billing hours, or trade service call-out fees. Securing and financing the certified trade labor required to fit any components provided under an Extended Warranty remains the sole and exclusive financial responsibility of the customer.
Both the Standard, Premium, and Extended Voluntary Warranties are instantly voided if the defect, failure, or leak arises from any of the following occurrences:
Incorrect installation, alignment, structural anchoring, or handling by an unlicensed, unqualified, or negligent individual.
Failure to completely flush water lines prior to the integration of tapware or valve systems, causing sediment, sand, copper shavings, solder, or construction brick dust blockages.
Inadequate or excessive water pressure that violates statutory system restraints (e.g., exceeding 500 kPa).
Exposure to corrosive chemical agents, abrasive cleaning products, solvents, bleaching compounds, or chemical "in-tank" toilet cleaning blocks.
Normal operational wear and tear, superficial scratching, degradation of silicone sealants, or physical impact damage post-collection/post-delivery.
Thermal shock (including pouring boiling liquids onto cold composite granite or concrete surfaces), structural house movement, or environmental weather degradation.
Crucial Disclaimer: Any damage or physical imperfections visible prior to installation must be reported immediately. Installing a product that has an obvious visual defect, finish mismatch, or scratch constitutes complete, unconditional acceptance of its cosmetic condition and voids all future aesthetic claims.
Trade pricing tiers are a strictly monitored commercial privilege accessible only to approved Trade Account holders. To achieve and maintain activation, applicants must pass our comprehensive identity, credit, and commercial trade background checks.
Trade account configurations are fixed. We do not beat or match external retail or wholesale quotes. Trade prices are visible only when authenticated within our specialized trade portal.
Trade accounts often procure items in high volumes. Commercial quantities or project-level volume orders are strictly ineligible for change-of-mind returns or exchanges.
The Trade Account holder assumes complete, unconditional financial and legal liability for all orders, transactions, and charges processed under their credentials, whether executed via the online portal or verbally at an in-store trade counter.
Strict Pre-Payment Default: Unless explicitly granted a written "Commercial Credit Facility" by the Company's directors, all Trade Accounts operate on a strict pre-payment basis. Goods will not be picked, packed, staged, or dispatched until funds have cleared in full.
Approved Credit Tiers: For accounts granted an active Commercial Credit Facility, payment must be settled in full within the strictly defined timeframe specified on your approved credit agreement (e.g., Net 7, 14, or 30 days from the date of the Tax Invoice).
Credit Limit Boundary: The Company reserves the absolute right to freeze, reduce, or alter an account’s credit limit at any time without prior notice. If an order causes the account to exceed its approved credit limit, the balance over the limit must be paid immediately via cash, credit card, or EFT before the order will be processed, picked, or released.
Ownership vs. Possession: Legal ownership and title of all goods supplied by the Company remain exclusively with Melbourne Building Products Pty Ltd and do not pass to the Trade Account holder until all invoices, fees, and outstanding balances owed by the Account Holder are paid in full.
Right of Entry to Recover Goods: Until full title passes, the Trade Account holder grants the Company, its employees, and recovery agents an irrevocable license to enter any commercial premises, site, or warehouse where the goods are stored to physically repossess them.
Personal Property Securities Act 2009 (Cth): The Trade Account holder acknowledges that these terms constitute a Security Agreement for the purposes of the PPSA. The Company reserves the right to register its security interest on the Personal Property Securities Register (PPSR) as a Purchase Money Security Interest (PMSI) to protect its asset equity.
If a Trade Account holder fails to settle any outstanding invoice within the mandatory commercial payment window, the Company will immediately execute the following enforcement protocols:
Immediate Account Suspension: The Trade Account, alongside any associated builder or contractor sub-profiles, will be placed on a strict administrative lock. No further orders will be fulfilled, and active shipments in transit may be legally recalled or diverted.
Late Payment Interest Fees: Interest will accrue daily on all overdue amounts from the day after the payment due date until the balance is paid in full. Interest will be calculated at a rate of 10% per annum (compounded monthly). The parties agree this constitutes a genuine pre-estimate of the commercial loss suffered by the Company due to capital constraints.
Debt Collection & Legal Costs: If an account remains unpaid past 30 days from the due date, the debt will be outsourced to a professional collection agency or legal firm. The Account Holder explicitly agrees to indemnify and pay the Company for all collection costs, legal fees on a solicitor-client basis, court costs, and filing expenses incurred by the Company to recover the outstanding debt.
Builder Accounts are strictly limited to licensed builders only. No other trade categories—including plumbers, electricians, handymen, landscape gardeners, or unlicensed sub-contractors—are eligible for this specific tier.
Applications will be declined automatically if a valid, active Australian Building Licence Number is not supplied, fails state database validation, is expired, or does not correspond to the applicant's photo ID.
Pre-Payment & Approved Credit Tiers: In alignment with Section 13.5, Builder Accounts operate on a strict pre-payment default framework unless explicitly granted a written Commercial Credit Facility by the Company's directors. Where a credit facility is approved, all payments must be settled within the designated Net timeline (e.g., Net 7, 14, or 30 days).
Universal Credit Limit Mandate: The Credit Limit Boundary set forth in Section 13.5 applies universally and identically to Builder Accounts. The Company reserves the absolute right to freeze, scale back, or modify a builder's credit line without prior notice. If a project order or bulk materials draw exceeds the assigned credit ceiling, the builder must immediately clear the over-limit balance via cash, credit card, or EFT. No order allocation, manufacturing, or staging loops will commence while an account sits over its credit limit.
Project Drawdowns & Back-Orders: For larger building contracts where project orders are held in our warehouse for staggered rollouts, staging fees may apply. Payment for each specific phase must be cleared 48 hours prior to any authorized on-site fleet drop or Click & Collect warehouse pickup loop.
Fixtures and Uninstalled Materials: In accordance with Section 13.6, all uninstalled building supplies, structural components, tapware, basins, and materials remain the absolute property of Melbourne Building Products Pty Ltd until full invoice clearance is achieved.
Site Default Warning: If a construction site experiences a financial shutdown, insolvency event, or administrator appointment, the builder is legally obligated to identify the Company’s uninstalled materials and facilitate their safe return or recovery prior to any site lockout.
Project Disruption Liability Disclaimer: If a Builder Account falls into default or late payment status, the Company will freeze all project lines instantly. The Company accepts zero liability for construction delays, structural liquidated damages, subcontractor standby costs, or council compliance extensions resulting from a credit freeze triggered by the builder's non-payment.
Enforcement & Debt Recovery Fees: All provisions outlined in Section 13.7 regarding late interest accrual (10% per annum calculated daily) and complete indemnity for professional debt-collection agency or court litigation costs apply fully, equally, and without exception to Builder Account structures.
To mitigate commercial fraud and identity scams, the Company enforces an iron-clad chain of custody for order collection:
Account Holder Pickup: The registered builder must personally present a valid government-issued photo ID and the corresponding order confirmation sheet.
Authorized Pickup Agent: If the builder cannot collect the goods in person, they must notify the Company in writing prior to arrival via SMS text message or Email. This communication must explicitly state the pickup agent's full legal name and phone number.
Agent Identification: The authorized pickup person must present a valid government photo ID matching the builder's written notice upon arrival. Goods will be withheld indefinitely if verification fails.
If an authorized pickup agent wants to add additional tools, fixtures, or items to an order at the counter during pickup, the registered builder must provide instantaneous written authorization via SMS text message or email to the counter staff. No items will be added without written account-holder approval.
Any extra amount or financial liability arising from approved counter additions remains the sole responsibility of the primary builder account holder. The builder is liable for payment, not the pickup agent.
We operate in strict conformity with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).
We collect the following data arrays: Full legal name, business trading name, ABN, building license numbers, trade license records, physical billing addresses, job-site delivery addresses, email links, phone numbers, transactional history, and in-store CCTV video files.
To provide robust digital security, the Company encrypts the following sensitive data fields within our internal corporate storage networks using cryptographically secure code formats:
Full Customer Names
Phone Numbers
Email Addresses
ABN/ACN Numbers
Building & Trade Licence Numbers
Physical Residential & Commercial Addresses
Operational Notice: Order contents, product selections, quantities, and delivery notes are not encrypted. This is standard industry practice required for efficient fulfillment and courier picking loops.
All personal profile data and verified license structures are saved strictly by Melbourne Building Products for internal security, account auditing, and warranty validation. We do not sell, leak, rent, or distribute your information to data brokers, competitors, or external corporate entities.
The sole exception to our third-party sharing restriction occurs when running direct marketing and digital advertising campaigns. We may pass limited data to:
Meta
The Company implements strong, advanced, and highly secure protocols to safeguard our digital architecture. However, the customer explicitly acknowledges that no digital network or server environment is 100% immune to malicious cyber-attacks or professional hacking syndicates. While we fulfill all security steps required by Australian law, we do not warrant absolute protection against sophisticated data breaches.
In the event that our network suffers an eligible data breach that risks serious privacy harm, we will swiftly enact our statutory responsibilities under the NDB framework, directly notifying the affected individuals and the Office of the Australian Information Commissioner (OAIC).
All logistical shipping windows, freight calculations, and delivery schedules provided during checkout or communicated by staff are operational guidelines and estimates only. Except where liability cannot be excluded under the Australian Consumer Law, the Company will not be held liable for project delays, secondary financial losses, or labor costs resulting from delivery delays caused by third-party courier backlogs, carrier capacity limits, sorting office errors, or force majeure events (including extreme weather), provided the Company has dispatched the goods within a reasonable timeframe.
For localized projects within our designated delivery zones, the Company may utilize its own truck fleet. Delivery via our fleet is strictly constrained to standard ground-floor curb-side drops or easily accessible driveways. To ensure workplace health and safety compliance, our drivers are not permitted to manually transport heavy tubs, basins, or structural mirrors inside properties, up stairwells, or onto active scaffolding.
All national deliveries are routed through verified third-party freight networks via the Interparcel logistics platform. We do not offer free shipping or subsidized express options. All shipping expenses are calculated transparently and paid entirely at the customer's expense at the time of order fulfillment.
Standard Domestic Transit: 4 to 7 business days from warehouse dispatch (subject to seasonal variation).
Remote/Regional Zones: 7 to 10 business days (Includes WA regional, Far North QLD, and Northern Territory locations outside major hubs).
Express Freight Options: Metro locations allow an estimated 2 to 7 business days; regional routes require an estimated 5 to 7 business days from dispatch.
To prevent transit loss, weather damage, and opportunistic theft, all premium building product consignments default to requiring a physical signature upon arrival by an adult.
If the customer explicitly requests an "Authority to Leave" (ATL) via the carrier or has a pre-existing delivery arrangement overriding this signature requirement, the customer accepts absolute financial liability for any subsequent theft, loss, or weather degradation of the goods.
If no person is present to accept and sign for the freight during the delivery window, the carrier may abort the drop-off and redirect the cargo to the nearest commercial freight depot. All secondary redelivery fees, storage costs, and return-to-base penalties issued by the carrier due to a failed delivery attempt remain the sole financial responsibility of the customer.
For real-time updates and active tracking while a shipment is in transit, customers are advised to utilize the self-service tracking tools provided by Interparcel using their tracking number.
Please Note: While tracking inquiries can be checked directly via the carrier network, your statutory consumer guarantees remain with the Company. In the event that a shipment is formally declared lost or permanently damaged in transit by the carrier, the customer must contact our internal team at melbournebuildingproducts@gmail.com to arrange a replacement or a corresponding ACL remedy.
“The Company” refers explicitly to Melbourne Building Products Pty Ltd (ABN: 67 661 544 040), operating out of Victoria, Australia.
“The Customer” refers to any individual, private buyer, retail consumer, or corporate entity procuring goods or services from the Company.
“Trade Account” refers to an authorized commercial profile approved by the Company for verified trade professionals.
“Builder Account” refers to a highly restricted account tier reserved strictly for builders holding an active, verified building license number issued by an Australian state regulatory body.
“Major Failure” and “Minor Failure” hold the exact legal definitions set forth under section 260 and section 261 of the Australian Consumer Law.
“Voluntary Warranties” references standard structural warranties, premium line structural component coverage, and written extended commercial guarantees issued by the Company. All such tiers are executed under a strict Parts-Only blueprint with Zero-Labour coverage across all commercial product lines.